- Account details: name, email, phone number, age eligibility, login credentials, account status, and support history.
- Profile details: photos, bio, interests, preferences, languages, dating intent, and matching answers you choose to provide.
- Verification details: identity, age, phone, location, live-action measurements, and risk review signals needed to deter impersonation, underage access, duplicate accounts, and platform abuse.
- Product activity: waitlist actions, matching queue activity, session state, match decisions, reports, blocks, device logs, and security events.
- Communications: stored connection messages, report submissions, safety notes, support emails, and metadata needed to operate and protect the service. Transient live-date chat is not stored by Novia.
- Create and secure your account.
- Verify eligibility, identity, location, and trust status.
- Route members into compatible introductions and prevent repeated unwanted contact.
- Provide live video, chat, notifications, support, and safety tools.
- Investigate reports, enforce rules, prevent fraud, and comply with law.
- Measure reliability, diagnose bugs, and improve product quality.
Privacy controls should be usable.
- Request access to personal data associated with your account.
- Ask us to correct inaccurate account or profile information.
- Request deletion of your account, subject to safety, fraud-prevention, legal, or accounting retention needs.
- Withdraw consent where processing depends on consent.
- Object to or restrict certain processing where applicable law gives you that right.
- Request portability of eligible data in a usable format where technically feasible.
- Request human review of significant automated decisions where applicable law gives you that right.
- Lodge a complaint with a competent data protection authority.
Privacy
Privacy Policy
Novia handles dating data as sensitive personal information. We collect what we need to operate a verified dating service, protect members, and keep the platform reliable.
Read policy →Data Rights
Your Data Rights
You can ask for access, correction, deletion, portability, consent withdrawal, objection, restriction, or human review where those rights apply.
Read policy →Terms
Terms Of Service
These terms describe the baseline rules for using Novia. Account-specific terms shown during sign-up, paid plans, or app-store flows may also apply.
Read policy →Acceptable Use
Acceptable Use Policy
Novia is for respectful, lawful, relationship-oriented interaction. We remove behavior that makes verified dating less safe or less honest.
Read policy →Safety
Safety And Moderation
Safety decisions combine member reports, platform signals, verification outcomes, human review, and product controls designed to reduce harm.
Read policy →Cookies
Cookie Policy
Novia uses cookies, local storage, and similar technologies to keep the product secure, remember preferences, and understand reliability.
Read policy →Accessibility
Accessibility Statement
Novia aims to provide a clear, readable, keyboard-accessible, and responsive experience across modern devices.
Read policy →Questions, notices, and requests.
Use the right inbox so the request reaches the right review path. Do not email passwords, card numbers, or unnecessary identity documents.