What this policy covers.
You can ask for access, correction, deletion, portability, consent withdrawal, objection, restriction, or human review where those rights apply.
How to make a request
Use novianow.com/account-deletion to request account deletion without the mobile app. For access, correction, export, restriction, or other privacy rights, email privacy@novianow.com from the address linked to your account. We may ask for information needed to verify your identity and protect other members from unauthorized disclosure.
How we respond
We aim to respond promptly and within the timeframe required by applicable law. If a request is complex, legally restricted, or affects another person, we may need more information or may be unable to fulfill every part of the request.
Automated decisions
Novia may use automated signals for safety, fraud prevention, eligibility, ranking, and matching. Where a decision has a significant effect on you, you can ask for review where applicable law gives you that right.
Rights that may apply to you
- Request access to personal data associated with your account.
- Ask us to correct inaccurate account or profile information.
- Request deletion of your account, subject to safety, fraud-prevention, legal, or accounting retention needs.
- Withdraw consent where processing depends on consent.
- Object to or restrict certain processing where applicable law gives you that right.
- Request portability of eligible data in a usable format where technically feasible.
- Request human review of significant automated decisions where applicable law gives you that right.
- Lodge a complaint with a competent data protection authority.
Policy owner: Novia Legal & Privacy · Effective August 15, 2026